2 papers
cs.IR2026
TSG Suggester: Tree-Structured Knowledge-Graph Retrieval for Troubleshooting Guide Recommendation in Cloud Incident Management
Shawn Pan, PavanUttej Ravva, Walt Williams +5
On call engineers in large scale cloud services work under intense time pressure, yet locating the correct Troubleshooting Guide (TSG) for an incident remains a largely manual, key…
cs.HC2025
How to explain it to data scientists? A mixed-methods user study about explainable AI, using mental models for explanations
Helmut Degen, Ziran Min, Parinitha Nagaraja
In the context of explainable artificial intelligence (XAI), limited research has identified role-specific explanation needs. This study investigates the explanation needs of data…