9 papers
When AI Says "I have been in similar situations": Synthetic Lived Experience in Peer-Like Caregiver Support
Drishti Goel, Agam Goyal, Veda Duddu +6
Caregivers often turn to online communities for informational and emotional support. In these spaces, peer supporters frequently draw on personal narratives to respond to emotional…
Inform, Coach, Relate, Listen: Auditing LLM Caregiving Support Roles
Drishti Goel, Agam Goyal, Veda Duddu +8
Language models are increasingly being deployed for conversational support in informal caregiving contexts, where interactions often extend beyond information-seeking: caregivers s…
A Taxonomy of Mental Health and Technology Needs for Alzheimer's and Dementia Caregivers
Keran Wang, Drishti Goel, Jiayue Melissa Shi +5
Family members caring for individuals with Alzheimer's disease and related dementias (AD/ADRD) provide the foundation of long-term care worldwide. In 2023, more than 11 million U.S…
FixItFlow: Automated Troubleshooting Guide Generation from Cloud Incidents
Srihari Unnikrishnan, Jaskaran Singh Walia, Drishti Goel +1
Cloud services experience frequent incidents that require rapid diagnosis and resolution. Troubleshooting guides help engineers respond consistently, but creating them manually is…
Do We Know What They Know We Know? Calibrating Student Trust in AI and Human Responses Through Mutual Theory of Mind
Olivia Pal, Veda Duddu, Agam Goyal +2
Trust and reliance are often treated as coupled constructs in human-AI interaction research, with the assumption that calibrating trust will lead to appropriate reliance. We challe…
RubRIX: Rubric-Driven Risk Mitigation in Caregiver-AI Interactions
Drishti Goel, Jeongah Lee, Qiuyue Joy Zhong +5
Caregivers seeking AI-mediated support express complex needs -- information-seeking, emotional validation, and distress cues -- that warrant careful evaluation of response safety a…