most citedThe Illusion of Empathy: How AI Chatbots Shape Conversation Perception

6 citations · 7 across the 5 of their papers we have counts for

collaborators

6 papers

cs.CL2025

Knowing When Not to Answer: Lightweight KB-Aligned OOD Detection for Safe RAG

Ilias Triantafyllopoulos, Renyi Qu, Salvatore Giorgi +3

Retrieval-Augmented Generation (RAG) systems are increasingly deployed in high-stakes domains, where safety depends not only on how a system answers, but also on whether a query sh…

cs.HC2024★ 6 cited

The Illusion of Empathy: How AI Chatbots Shape Conversation Perception

Tingting Liu, Salvatore Giorgi, Ankit Aich +4

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explo…

cs.CL2024

DiverseDialogue: A Methodology for Designing Chatbots with Human-Like Diversity

Xiaoyu Lin, Xinkai Yu, Ankit Aich +2

Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation n…

cs.CL2024

Vernacular? I Barely Know Her: Challenges with Style Control and Stereotyping

Ankit Aich, Tingting Liu, Salvatore Giorgi +3

Large Language Models (LLMs) are increasingly being used in educational and learning applications. Research has demonstrated that controlling for style, to fit the needs of the lea…

cs.CL2024

Modeling Human Subjectivity in LLMs Using Explicit and Implicit Human Factors in Personas

Salvatore Giorgi, Tingting Liu, Ankit Aich +6

Large language models (LLMs) are increasingly being used in human-centered social scientific tasks, such as data annotation, synthetic data creation, and engaging in dialog. Howeve…

cs.CL2024★ 1 cited

Building Knowledge-Guided Lexica to Model Cultural Variation

Shreya Havaldar, Salvatore Giorgi, Sunny Rai +4

Cultural variation exists between nations (e.g., the United States vs. China), but also within regions (e.g., California vs. Texas, Los Angeles vs. San Francisco). Measuring this r…