2 papers
cs.HC2024
The Illusion of Empathy: How AI Chatbots Shape Conversation Perception
Tingting Liu, Salvatore Giorgi, Ankit Aich +4
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explo…
cs.CL2024
DiverseDialogue: A Methodology for Designing Chatbots with Human-Like Diversity
Xiaoyu Lin, Xinkai Yu, Ankit Aich +2
Large Language Models (LLMs), which simulate human users, are frequently employed to evaluate chatbots in applications such as tutoring and customer service. Effective evaluation n…