2 papers
cs.CL2024
Forecasting Live Chat Intent from Browsing History
Se-eun Yoon, Ahmad Bin Rabiah, Zaid Alibadi +2
Customers reach out to online live chat agents with various intents, such as asking about product details or requesting a return. In this paper, we propose the problem of predictin…
cs.IR2023
A Personalized Dense Retrieval Framework for Unified Information Access
Hansi Zeng, Surya Kallumadi, Zaid Alibadi +2
Developing a universal model that can efficiently and effectively respond to a wide range of information access requests -- from retrieval to recommendation to question answering -…