160 citations · 298 across the 36 of their papers we have counts for
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math.PR2014
A service system with on-demand agent invitations
Guodong Pang, Alexander L. Stolyar
We consider a service system where agents are invited on-demand. Customers arrive exogenously as a Poisson process and join a customer queue upon arrival if no agent is available.…
math.PR2014★ 24 cited
Ergodic control of multi-class queues in the Halfin-Whitt regime
Ari Arapostathis, Anup Biswas, Guodong Pang
We study a dynamic scheduling problem for a multi-class queueing network with a large pool of statistically identical servers. The arrival processes are Poisson, and service times…