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20212026
most citedUser Interaction Patterns and Breakdowns in Conversing with LLM-Powered Voice Assistants

37 citations · 102 across the 13 of their papers we have counts for

collaborators

14 papers

cs.HC2026

Guided Reflection for Personal Sleep Insight in Everyday Sleep Tracking

Bokyung Kim, Amama Mahmood, Honghao Zhao +4

Digital sleep technologies make tracking accessible, yet users often struggle to interpret what changes in their sleep mean. Behavioral sleep medicine addresses this through guided…

cs.RO2026

ERR@HRI 3.0 Challenge: Multimodal Detection of Errors and Anticipation in Human-Robot Interactions

Maria Teresa Parreira, Micol Spitale, Maia Stiber +5

As robots become increasingly integrated into human environments, their ability to detect and respond to errors remains critical for maintaining user trust and interaction quality.…

cs.HC2026

Better Adherence, Richer Context: A Field Evaluation of LLM-Powered Conversational Voice Diaries for Sleep

Amama Mahmood, Bokyung Kim, Honghao Zhao +4

Sleep diaries are central to behavioral sleep medicine and cognitive behavioral therapy for insomnia, yet daily completion is difficult to sustain, and static forms often provide l…

cs.HC2025

Conversational Agents in Behavioral Sleep Medicine: Designing Self-Report and Analytics Tools

Amama Mahmood, Bokyung Kim, Honghao Zhao +4

The sleep diary is a widely used clinical tool for understanding and treating sleep disorders in Behavioral Sleep Medicine (BSM); however, low patient compliance and limited captur…

cs.RO2025★ 1 cited

ERR@HRI 2.0 Challenge: Multimodal Detection of Errors and Failures in Human-Robot Conversations

Shiye Cao, Maia Stiber, Amama Mahmood +5

The integration of large language models (LLMs) into conversational robots has made human-robot conversations more dynamic. Yet, LLM-powered conversational robots remain prone to e…

cs.HC2025

Interruption Handling for Conversational Robots

Shiye Cao, Jiwon Moon, Amama Mahmood +4

Interruptions, a fundamental component of human communication, can enhance the dynamism and effectiveness of conversations, but only when effectively managed by all parties involve…

cs.HC2024

From Our Lab to Their Homes: Learnings from Longitudinal Field Research with Older Adults

Amama Mahmood, Chien-Ming Huang

Conducting research with older adults in their home environments presents unique opportunities and challenges that differ significantly from traditional lab-based studies. In this…

cs.HC2024★ 30 cited

Voice Assistants for Health Self-Management: Designing for and with Older Adults

Amama Mahmood, Shiye Cao, Maia Stiber +2

Supporting older adults in health self-management is crucial for promoting independent aging, particularly given the growing strain on healthcare systems. While voice assistants (V…

cs.HC2024★ 5 cited

Situated Understanding of Errors in Older Adults' Interactions with Voice Assistants: A Month-Long, In-Home Study

Amama Mahmood, Junxiang Wang, Chien-Ming Huang

Our work addresses the challenges older adults face with commercial Voice Assistants (VAs), notably in conversation breakdowns and error handling. Traditional methods of collecting…

cs.HC2023

"You Might Like It": How People Respond to Small Talk During Human-Robot Collaboration

Kaitlynn Taylor Pineda, Amama Mahmood, Juo-Tung Chen +1

Social communication between people and social robots has been studied extensively and found to have various notable benefits, including the enhancement of human-robot team cohesio…

cs.HC2023★ 25 cited

Gender Biases in Error Mitigation by Voice Assistants

Amama Mahmood, Chien-Ming Huang

Commercial voice assistants are largely feminized and associated with stereotypically feminine traits such as warmth and submissiveness. As these assistants continue to be adopted…

cs.HC2023★ 1 cited

"Mango Mango, How to Let The Lettuce Dry Without A Spinner?": Exploring User Perceptions of Using An LLM-Based Conversational Assistant Toward Cooking Partner

Szeyi Chan, Jiachen Li, Bingsheng Yao +5

The rapid advancement of Large Language Models (LLMs) has created numerous potentials for integration with conversational assistants (CAs) assisting people in their daily tasks, pa…

cs.HC2023★ 37 cited

User Interaction Patterns and Breakdowns in Conversing with LLM-Powered Voice Assistants

Amama Mahmood, Junxiang Wang, Bingsheng Yao +2

Conventional Voice Assistants (VAs) rely on traditional language models to discern user intent and respond to their queries, leading to interactions that often lack a broader conte…

cs.HC2021★ 3 cited

How Mock Model Training Enhances User Perceptions of AI Systems

Amama Mahmood, Gopika Ajaykumar, Chien-Ming Huang

Artificial Intelligence (AI) is an integral part of our daily technology use and will likely be a critical component of emerging technologies. However, negative user preconceptions…