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20242026
most citedDial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues

1 citations · 1 across the 15 of their papers we have counts for

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cs.CL2026

SrDetection: A Self-Referential Framework for Data Leakage Detection in Code Large Language Models

Shuaimin Li, Liyang Fan, Zeyang Li +9

Evaluating code large language models (Code LLMs) requires reliable detection of data leakage, where benchmark performance is artificially inflated by exposure to benchmark data du…

cs.CL2026

Federated Heterogeneous Language Model Optimization for Hybrid Automatic Speech Recognition

Mengze Hong, Yi Gu, Di Jiang +4

Training automatic speech recognition (ASR) models increasingly relies on decentralized federated learning to ensure data privacy and accessibility, producing multiple local models…

cs.CL2026

CiteLLM: An Agentic Platform for Trustworthy Scientific Reference Discovery

Mengze Hong, Di Jiang, Chen Jason Zhang +5

Large language models (LLMs) have created new opportunities to enhance the efficiency of scholarly activities; however, challenges persist in the ethical deployment of AI assistanc…

cs.CL2026

RAL2M: Retrieval Augmented Learning-To-Match Against Hallucination in Compliance-Guaranteed Service Systems

Mengze Hong, Di Jiang, Jiangtao Wen +5

Hallucination is a major concern in LLM-driven service systems, necessitating explicit knowledge grounding for compliance-guaranteed responses. In this paper, we introduce Retrieva…

cs.CL2025

Multimodal Peer Review Simulation with Actionable To-Do Recommendations for Community-Aware Manuscript Revisions

Mengze Hong, Di Jiang, Weiwei Zhao +5

While large language models (LLMs) offer promising capabilities for automating academic workflows, existing systems for academic peer review remain constrained by text-only inputs,…

cs.CL2025

Semantic-Augmented Latent Topic Modeling with LLM-in-the-Loop

Mengze Hong, Chen Jason Zhang, Di Jiang

Latent Dirichlet Allocation (LDA) is a prominent generative probabilistic model used for uncovering abstract topics within document collections. In this paper, we explore the effec…

cs.CL2025

QualBench: Benchmarking Chinese LLMs with Localized Professional Qualifications for Vertical Domain Evaluation

Mengze Hong, Wailing Ng, Chen Jason Zhang +1

The rapid advancement of Chinese LLMs underscores the need for vertical-domain evaluations to ensure reliable applications. However, existing benchmarks often lack domain coverage…

cs.CL2024★ 1 cited

Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues

Mengze Hong, Wailing Ng, Chen Jason Zhang +2

Discovering customer intentions is crucial for automated service agents, yet existing intent clustering methods often fall short due to their reliance on embedding distance metrics…

cs.CL2024

Dialogue Language Model with Large-Scale Persona Data Engineering

Mengze Hong, Chen Jason Zhang, Chaotao Chen +2

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limite…

cs.CL2024

Neural-Bayesian Program Learning for Few-shot Dialogue Intent Parsing

Mengze Hong, Di Jiang, Yuanfeng Song +1

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterpr…

cs.CL2024

Auto-Demo Prompting: Leveraging Generated Outputs as Demonstrations for Enhanced Batch Prompting

Longyu Feng, Mengze Hong, Chen Jason Zhang

Batch prompting is a common technique in large language models (LLMs) used to process multiple inputs simultaneously, aiming to improve computational efficiency. However, as batch…

cs.CL2024

Augmenting Compliance-Guaranteed Customer Service Chatbots: Context-Aware Knowledge Expansion with Large Language Models

Mengze Hong, Chen Jason Zhang, Di Jiang +1

Retrieval-based chatbots leverage human-verified Q\&A knowledge to deliver accurate, verifiable responses, making them ideal for customer-centric applications where compliance with…