1 citations · 1 across the 16 of their papers we have counts for
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UXBench: Benchmarking User Experience in AI Assistants
Mengze Hong, Xia Zeng, Zeyang Lei +27
As AI assistants serve millions of users daily, evaluating user experience (UX) beyond general model capability has become increasingly important. We present \textbf{UXBench}, the…
Federated Heterogeneous Language Model Optimization for Hybrid Automatic Speech Recognition
Mengze Hong, Yi Gu, Di Jiang +4
Training automatic speech recognition (ASR) models increasingly relies on decentralized federated learning to ensure data privacy and accessibility, producing multiple local models…
CiteLLM: An Agentic Platform for Trustworthy Scientific Reference Discovery
Mengze Hong, Di Jiang, Chen Jason Zhang +5
Large language models (LLMs) have created new opportunities to enhance the efficiency of scholarly activities; however, challenges persist in the ethical deployment of AI assistanc…
Orchestration-Free Customer Service Automation: A Privacy-Preserving and Flowchart-Guided Framework
Mengze Hong, Chen Jason Zhang, Zichang Guo +3
Customer service automation has seen growing demand within digital transformation. Existing approaches either rely on modular system designs with extensive agent orchestration or e…
RAL2M: Retrieval Augmented Learning-To-Match Against Hallucination in Compliance-Guaranteed Service Systems
Mengze Hong, Di Jiang, Jiangtao Wen +5
Hallucination is a major concern in LLM-driven service systems, necessitating explicit knowledge grounding for compliance-guaranteed responses. In this paper, we introduce Retrieva…
Vulnerabilities of Audio-Based Biometric Authentication Systems Against Deepfake Speech Synthesis
Mengze Hong, Di Jiang, Zeying Xie +3
As audio deepfakes transition from research artifacts to widely available commercial tools, robust biometric authentication faces pressing security threats in high-stakes industrie…