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cs.CL2024
Forecasting Live Chat Intent from Browsing History
Se-eun Yoon, Ahmad Bin Rabiah, Zaid Alibadi +2
Customers reach out to online live chat agents with various intents, such as asking about product details or requesting a return. In this paper, we propose the problem of predictin…
cs.CL2024★ 3 cited
Mitigating Hallucination in Fictional Character Role-Play
Nafis Sadeq, Zhouhang Xie, Byungkyu Kang +3
Role-playing has wide-ranging applications in customer support, embodied agents, and computational social science. The influence of parametric world knowledge of large language mod…