4 papers
HelpBench: Assessing the Ability of LLMs to Provide Privacy, Safety, and Security Advice
Sarah Meiklejohn, Sunny Consolvo, Patrick Gage Kelley +5
This paper introduces HelpBench, a benchmark for assessing whether LLMs are capable of providing accurate help in response to questions about digital privacy, safety, and security.…
"It didn't feel right but I needed a job so desperately": Understanding People's Emotions & Help Needs During Financial Scams
Jake Chanenson, Tara Matthews, Sunny Consolvo +7
Online financial scams represent a long-standing and serious threat for which people seek help. We present a study to understand people's in situ motivations for engaging with scam…
Understanding Help Seeking for Digital Privacy, Safety, and Security
Kurt Thomas, Sai Teja Peddinti, Sarah Meiklejohn +7
The complexity of navigating digital privacy, safety, and security threats often falls directly on users. This leads to users seeking help from family and peers, platforms and advi…
SoK: A Framework for Unifying At-Risk User Research
Noel Warford, Tara Matthews, Kaitlyn Yang +7
At-risk users are people who experience elevated digital security, privacy, and safety threats because of what they do, who they are, where they are, or who they are with. In this…