2 papers
cs.CL2024
Multimodal Contextual Dialogue Breakdown Detection for Conversational AI Models
Md Messal Monem Miah, Ulie Schnaithmann, Arushi Raghuvanshi +1
Detecting dialogue breakdown in real time is critical for conversational AI systems, because it enables taking corrective action to successfully complete a task. In spoken dialog s…
cs.CL2024
Graph Integrated Language Transformers for Next Action Prediction in Complex Phone Calls
Amin Hosseiny Marani, Ulie Schnaithmann, Youngseo Son +3
Current Conversational AI systems employ different machine learning pipelines, as well as external knowledge sources and business logic to predict the next action. Maintaining vari…