2 papers
cs.HC2024
"I'm Not Sure, But...": Examining the Impact of Large Language Models' Uncertainty Expression on User Reliance and Trust
Sunnie S. Y. Kim, Q. Vera Liao, Mihaela Vorvoreanu +2
Widely deployed large language models (LLMs) can produce convincing yet incorrect outputs, potentially misleading users who may rely on them as if they were correct. To reduce such…
cs.HC2024
Measuring User Experience Inclusivity in Human-AI Interaction via Five User Problem-Solving Styles
Andrew Anderson, Jimena Noa Guevara, Fatima Moussaoui +3
Motivations: Recent research has emerged on generally how to improve AI product user experiences, but relatively little is known about an AI product's inclusivity. For example, wha…