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cs.CL2025★ 1 cited
CRMArena-Pro: Holistic Assessment of LLM Agents Across Diverse Business Scenarios and Interactions
Kung-Hsiang Huang, Akshara Prabhakar, Onkar Thorat +6
While AI agents hold transformative potential in business, effective performance benchmarking is hindered by the scarcity of public, realistic business data on widely used platform…
cs.CL2024
CRMArena: Understanding the Capacity of LLM Agents to Perform Professional CRM Tasks in Realistic Environments
Kung-Hsiang Huang, Akshara Prabhakar, Sidharth Dhawan +6
Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM…