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Tianwen Chen

1 paper here

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author position
  • middle author1

Across the 1 of 1 paper where every author was matched, so the position is known.

fields
  • cs.CL1

identity via Semantic Scholar / OpenAlex

most cited"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time

9 citations · 9 across the 1 of their papers we have counts for

collaborators

1 paper

cs.CL2024★ 9 cited

"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time

Scott Rome, Tianwen Chen, Raphael Tang +2

Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expe…

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Not affiliated with arXiv. Researcher data from Semantic Scholar (ODC-BY) and OpenAlex.