9 citations · 9 across the 2 of their papers we have counts for
2 papers
cs.CL2024★ 9 cited
"Ask Me Anything": How Comcast Uses LLMs to Assist Agents in Real Time
Scott Rome, Tianwen Chen, Raphael Tang +2
Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expe…
cs.IR2024
Improving Content Recommendation: Knowledge Graph-Based Semantic Contrastive Learning for Diversity and Cold-Start Users
Yejin Kim, Scott Rome, Kevin Foley +7
Addressing the challenges related to data sparsity, cold-start problems, and diversity in recommendation systems is both crucial and demanding. Many current solutions leverage know…