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cs.CL2026
Patients Speak, AI Listens: LLM-based Analysis of Online Reviews Uncovers Key Drivers for Urgent Care Satisfaction
Xiaoran Xu, Zhaoqian Xue, Chi Zhang +7
Investigating the public experience of urgent care facilities is essential for promoting community healthcare development. Traditional survey methods often fall short due to limite…
cs.CL2025
DispatchMAS: Fusing taxonomy and artificial intelligence agents for emergency medical services
Xiang Li, Huizi Yu, Wenkong Wang +17
Objective: Emergency medical dispatch (EMD) is a high-stakes process challenged by caller distress, ambiguity, and cognitive load. Large Language Models (LLMs) and Multi-Agent Syst…