288 citations · 361 across the 2 of their papers we have counts for
2 papers
cs.HC2024★ 73 cited
Understanding users negative emotions and continuous usage intention in short video platforms
Xusen Cheng, Xiaowei Su, Bo Yang +2
While short videos bring a lot of information and happiness to users, they also occupy users time and short videos gradually change peoples living habits. This paper studies the ne…
cs.AI2024★ 288 cited
Exploring consumers response to text-based chatbots in e-commerce: The moderating role of task complexity and chatbot disclosure
Xusen Cheng, Ying Bao, Alex Zarifis +2
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce,…