288 citations · 515 across the 9 of their papers we have counts for
9 papers
How to build trust in answers given by Generative AI for specific, and vague, financial questions
Alex Zarifis, Xusen Cheng
Purpose: Generative artificial intelligence (GenAI) has progressed in its ability and has seen explosive growth in adoption. However, the consumer's perspective on its use, particu…
Understanding users negative emotions and continuous usage intention in short video platforms
Xusen Cheng, Xiaowei Su, Bo Yang +2
While short videos bring a lot of information and happiness to users, they also occupy users time and short videos gradually change peoples living habits. This paper studies the ne…
Exploring consumers response to text-based chatbots in e-commerce: The moderating role of task complexity and chatbot disclosure
Xusen Cheng, Ying Bao, Alex Zarifis +2
Artificial intelligence based chatbots have brought unprecedented business potential. This study aims to explore consumers trust and response to a text-based chatbot in ecommerce,…
Evaluating if trust and personal information privacy concerns are barriers to using health insurance that explicitly utilizes AI
Alex Zarifis, Peter Kawalek, Aida Azadegan
Trust and privacy have emerged as significant concerns in online transactions. Sharing information on health is especially sensitive but it is necessary for purchasing and utilizin…
Can global, extended and repeated ransomware attacks overcome the users status quo bias and cause a switch of system
Alex Zarifis, Xusen Cheng, Uchitha Jayawickrama +1
Ransomware attack effectiveness has increased causing far reaching consequences that are not fully understood. The ability to disrupt core services, the global reach, extended dura…
Collaborative consumption for low and high trust requiring business models: from fare sharing to supporting the elderly and people with disability
Alex Zarifis, Xusen Cheng, Julia Kroenung
This paper offers an overview of collaborative consumption (CC), the related business models (BM), the value added (VA) from the consumer's perspective and the role of trust. CC is…