18 citations · 22 across the 3 of their papers we have counts for
3 papers
Improving Public Service Chatbot Design and Civic Impact: Investigation of Citizens' Perceptions of a Metro City 311 Chatbot
Jieyu Zhou, Rui Shen, Yue You +3
As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engageme…
The Problems with Proxies: Making Data Work Visible through Requester Practices
Annabel Rothschild, Ding Wang, Niveditha Jayakumar Vilvanathan +3
Fairness in AI and ML systems is increasingly linked to the proper treatment and recognition of data workers involved in training dataset development. Yet, those who collect and an…
Situating Data Sets: Making Public Data Actionable for Housing Justice
Anh-Ton Tran, Grace Guo, Jordan Taylor +3
Activists, governmentsm and academics regularly advocate for more open data. But how is data made open, and for whom is it made useful and usable? In this paper, we investigate and…