3 papers
cs.CL2024
Strength Lies in Differences! Improving Strategy Planning for Non-collaborative Dialogues via Diversified User Simulation
Tong Zhang, Chen Huang, Yang Deng +5
We investigate non-collaborative dialogue agents, which are expected to engage in strategic conversations with diverse users, for securing a mutual agreement that leans favorably t…
cs.CL2024
CARE: A Clue-guided Assistant for CSRs to Read User Manuals
Weihong Du, Jia Liu, Zujie Wen +3
It is time-saving to build a reading assistant for customer service representations (CSRs) when reading user manuals, especially information-rich ones. Current solutions don't fit…
cs.CL2024
STYLE: Improving Domain Transferability of Asking Clarification Questions in Large Language Model Powered Conversational Agents
Yue Chen, Chen Huang, Yang Deng +4
Equipping a conversational search engine with strategies regarding when to ask clarification questions is becoming increasingly important across various domains. Attributing to the…