2 papers
cs.CL2026
Fuzzy Fingerprinting Encoder Pre-trained Language Models for Emotion Recognition in Conversations: Human Assessment and Validity Study
Patrícia Pereira, Helena Moniz, Joao Paulo Carvalho
In Emotion Recognition in Conversations (ERC), model decisions should align with nuanced human perception and ideally provide insights on the classification process. Standard encod…
cs.CL2023
Dialogue Quality and Emotion Annotations for Customer Support Conversations
John Mendonça, Patrícia Pereira, Miguel Menezes +6
Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multi…