2 papers
cs.CL2024
ConText at WASSA 2024 Empathy and Personality Shared Task: History-Dependent Embedding Utterance Representations for Empathy and Emotion Prediction in Conversations
Patrícia Pereira, Helena Moniz, Joao Paulo Carvalho
Empathy and emotion prediction are key components in the development of effective and empathetic agents, amongst several other applications. The WASSA shared task on empathy and em…
cs.CL2023
Dialogue Quality and Emotion Annotations for Customer Support Conversations
John Mendonça, Patrícia Pereira, Miguel Menezes +6
Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multi…