4 citations · 4 across the 3 of their papers we have counts for
3 papers
Learning to Prioritize IT Tickets: A Comparative Evaluation of Embedding-based Approaches and Fine-Tuned Transformer Models
Minh Tri LÊ, Ali Ait-Bachir
Prioritizing service tickets in IT Service Management (ITSM) is critical for operational efficiency but remains challenging due to noisy textual inputs, subjective writing styles,…
Case Studies of Causal Discovery from IT Monitoring Time Series
Ali Aït-Bachir, Charles K. Assaad, Christophe de Bignicourt +5
Information technology (IT) systems are vital for modern businesses, handling data storage, communication, and process automation. Monitoring these systems is crucial for their pro…
Entropy-based Discovery of Summary Causal Graphs in Time Series
Charles K. Assaad, Emilie Devijver, Eric Gaussier
This study addresses the problem of learning a summary causal graph on time series with potentially different sampling rates. To do so, we first propose a new causal temporal mutua…