most citedDistinguish Sense from Nonsense: Out-of-Scope Detection for Virtual Assistants

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cs.CL2023★ 1 cited

Distinguish Sense from Nonsense: Out-of-Scope Detection for Virtual Assistants

Cheng Qian, Haode Qi, Gengyu Wang +2

Out of Scope (OOS) detection in Conversational AI solutions enables a chatbot to handle a conversation gracefully when it is unable to make sense of the end-user query. Accurately…