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cs.LG2024
RE-GrievanceAssist: Enhancing Customer Experience through ML-Powered Complaint Management
Venkatesh C, Harshit Oberoi, Anurag Kumar Pandey +2
In recent years, digital platform companies have faced increasing challenges in managing customer complaints, driven by widespread consumer adoption. This paper introduces an end-t…
cs.LG2024★ 1 cited
RE-RFME: Real-Estate RFME Model for customer segmentation
Anurag Kumar Pandey, Anil Goyal, Nikhil Sikka
Marketing is one of the high-cost activities for any online platform. With the increase in the number of customers, it is crucial to understand customers based on their dynamic beh…