22 citations · 26 across the 2 of their papers we have counts for
2 papers
cs.HC2025★ 4 cited
Improving Public Service Chatbot Design and Civic Impact: Investigation of Citizens' Perceptions of a Metro City 311 Chatbot
Jieyu Zhou, Rui Shen, Yue You +3
As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engageme…
cs.CY2023★ 22 cited
Survivor-Centered Transformative Justice: An Approach to Designing Alongside Domestic Violence Stakeholders in US Muslim Communities
Hawra Rabaan, Lynn Dombrowski
While domestic violence (DV) is prevalent in all socioeconomic settings, identity highly impacts how one experiences and recovers from abuse. This work examines US-based Muslim wom…