3 papers
cs.HC2024
Designing for Harm Reduction: Communication Repair for Multicultural Users' Voice Interactions
Kimi Wenzel, Geoff Kaufman
Voice assistants' inability to serve people-of-color and non-native English speakers has largely been documented as a quality-of-service harm. However, little work has investigated…
cs.HC2023
Challenges in Designing Racially Inclusive Language Technologies
Kimi Wenzel, Geoff Kaufman
We take a critical lens toward the pursuit of racially inclusive language technologies and identify several areas necessitating future work. We discuss the potential harms of conve…
cs.HC2023
Can Voice Assistants Be Microaggressors? Cross-Race Psychological Responses to Failures of Automatic Speech Recognition
Kimi Wenzel, Nitya Devireddy, Cam Davidson +1
Language technologies have a racial bias, committing greater errors for Black users than for white users. However, little work has evaluated what effect these disparate error rates…