5 papers
Strategic timing of arrivals to a queueing system with scheduled customers
Wathsala Karunarathne, Camiel Koopmans, Jiesen Wang
This paper examines a single-server queueing system that serves both scheduled and strategic walk-in customers. The service discipline follows a first-come, first-served policy, wi…
Second Order Properties of Thinned Counts in Finite Birth--Death Processes
Daryl. J. Daley, Yoni Nazarathy, Jiesen Wang
The paper studies the counting process arising as a subset of births and deaths in a birth--death process on a finite state space. Whenever a birth or death occurs, the process is…
Optimal and Self Selection of Service Type in a Queueing System where Long Service Postpones the Need for the Next Service
Refael Hassin, Jiesen Wang
We study a make-to-order system with a finite set of customers. Production is stochastic with a nonlinear dependence between the ordered quantity and the production rate. Customers…
Strategic Customer Behavior in an M/M/1 Feedback Queue with General Payoffs
Peter Taylor, Jiesen Wang
We consider an M/M/1 feedback queue in which service attempts may fail, requiring the customer to rejoin the queue. Arriving customers act strategically, deciding whether to join t…
Estimating Potential Demand and Customers' Perception of Service Value in a Two-station Service System
Nishant Mangre, Jiesen Wang
The potential demand in the market and customers' perception of service value are crucial factors in pricing strategies, resource allocation, and other operational decisions. Howev…