14 citations · 31 across the 5 of their papers we have counts for
5 papers
Interactive Content Diversity and User Exploration in Online Movie Recommenders: A Field Experiment
Ruixuan Sun, Avinash Akella, Ruoyan Kong +2
Recommender systems often struggle to strike a balance between matching users' tastes and providing unexpected recommendations. When recommendations are too narrow and fail to cove…
Towards an Effective Organization-Wide Bulk Email System
Ruoyan Kong
Bulk email is widely used in organizations to communicate messages to employees. It is an important tool in making employees aware of policies, events, leadership updates, etc. How…
Organizational Bulk Email Systems: Their Role and Performance in Remote Work
Ruoyan Kong, Haiyi Zhu, Joseph A. Konstan
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from…
Getting the Most from Eye-Tracking: User-Interaction Based Reading Region Estimation Dataset and Models
Ruoyan Kong, Ruixuan Sun, Charles Chuankai Zhang +4
A single digital newsletter usually contains many messages (regions). Users' reading time spent on, and read level (skip/skim/read-in-detail) of each message is important for platf…
HierCat: Hierarchical Query Categorization from Weakly Supervised Data at Facebook Marketplace
Yunzhong He, Cong Zhang, Ruoyan Kong +5
Query categorization at customer-to-customer e-commerce platforms like Facebook Marketplace is challenging due to the vagueness of search intent, noise in real-world data, and imba…