1 citations · 1 across the 2 of their papers we have counts for
2 papers
cs.LG2022
A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing
Ruofeng Wen, Wenjun Zeng, Yi Liu
Amazon Customer Service provides real-time support for millions of customer contacts every year. While bot-resolver helps automate some traffic, we still see high demand for human…
cs.LG2021★ 1 cited
Markov Decision Process modeled with Bandits for Sequential Decision Making in Linear-flow
Wenjun Zeng, Yi Liu
For marketing, we sometimes need to recommend content for multiple pages in sequence. Different from general sequential decision making process, the use cases have a simpler flow w…