83 citations · 114 across the 19 of their papers we have counts for
6 papers · 1 filter
Question Suggestion for Conversational Shopping Assistants Using Product Metadata
Nikhita Vedula, Oleg Rokhlenko, Shervin Malmasi
Digital assistants have become ubiquitous in e-commerce applications, following the recent advancements in Information Retrieval (IR), Natural Language Processing (NLP) and Generat…
Leveraging Interesting Facts to Enhance User Engagement with Conversational Interfaces
Nikhita Vedula, Giuseppe Castellucci, Eugene Agichtein +2
Conversational Task Assistants (CTAs) guide users in performing a multitude of activities, such as making recipes. However, ensuring that interactions remain engaging, interesting,…
Identifying Shopping Intent in Product QA for Proactive Recommendations
Besnik Fetahu, Nachshon Cohen, Elad Haramaty +3
Voice assistants have become ubiquitous in smart devices allowing users to instantly access information via voice questions. While extensive research has been conducted in question…
Enhancing Low-Resource LLMs Classification with PEFT and Synthetic Data
Parth Patwa, Simone Filice, Zhiyu Chen +3
Large Language Models (LLMs) operating in 0-shot or few-shot settings achieve competitive results in Text Classification tasks. In-Context Learning (ICL) typically achieves better…
Instant Answering in E-Commerce Buyer-Seller Messaging using Message-to-Question Reformulation
Besnik Fetahu, Tejas Mehta, Qun Song +3
E-commerce customers frequently seek detailed product information for purchase decisions, commonly contacting sellers directly with extended queries. This manual response requireme…
Controllable Decontextualization of Yes/No Question and Answers into Factual Statements
Lingbo Mo, Besnik Fetahu, Oleg Rokhlenko +1
Yes/No or polar questions represent one of the main linguistic question categories. They consist of a main interrogative clause, for which the answer is binary (assertion or negati…