20 citations · 22 across the 2 of their papers we have counts for
2 papers
cs.CL2022★ 2 cited
Proactive Detractor Detection Framework Based on Message-Wise Sentiment Analysis Over Customer Support Interactions
Juan Sebastián Salcedo Gallo, Jesús Solano, Javier Hernán García +2
In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users. For our case st…
astro-ph.HE2022★ 20 cited
X-ray Reverberation Mapping of Ark 564 using Gaussian Process Regression
Collin D. Lewin, Erin Kara, Daniel R. Wilkins +15
Ark 564 is an extreme high-Eddington Narrow-line Seyfert 1 galaxy, known for being one of the brightest, most rapidly variable soft X-ray AGN, and for having one of the lowest temp…