most citedProactive Detractor Detection Framework Based on Message-Wise Sentiment Analysis Over Customer Support Interactions

2 citations · 2 across the 1 of their papers we have counts for

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1 paper

cs.CL2022★ 2 cited

Proactive Detractor Detection Framework Based on Message-Wise Sentiment Analysis Over Customer Support Interactions

Juan Sebastián Salcedo Gallo, Jesús Solano, Javier Hernán García +2

In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users. For our case st…