2 papers
cs.HC2024
Improving Emotional Support Delivery in Text-Based Community Safety Reporting Using Large Language Models
Yiren Liu, Yerong Li, Ryan Mayfield +1
Emotional support is a crucial aspect of communication between community members and police dispatchers during incident reporting. However, there is a lack of understanding about h…
cs.HC2022
Discovering the Hidden Facts of User-Dispatcher Interactions via Text-based Reporting Systems for Community Safety
Yiren Liu, Ryan Mayfield, Yun Huang
Recently, an increasing number of safety organizations in the U.S. have incorporated text-based risk reporting systems to respond to safety incident reports from their community me…