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cs.IR2026
TSG Suggester: Tree-Structured Knowledge-Graph Retrieval for Troubleshooting Guide Recommendation in Cloud Incident Management
Shawn Pan, PavanUttej Ravva, Walt Williams +5
On call engineers in large scale cloud services work under intense time pressure, yet locating the correct Troubleshooting Guide (TSG) for an incident remains a largely manual, key…
cs.IR2026
Fine-tuning Small Language Models as Efficient Enterprise Search Relevance Labelers
Yue Kang, Zhuoyi Huang, Benji Schussheim +19
In enterprise search, building high-quality datasets at scale remains a central challenge due to the difficulty of acquiring labeled data. To resolve this challenge, we propose an…