3 papers
cs.CL2025
An Empirical Evaluation of Encoder Architectures for Fast Real-Time Long Conversational Understanding
Annamalai Senthilnathan, Kristjan Arumae, Mohammed Khalilia +2
Analyzing long text data such as customer call transcripts is a cost-intensive and tedious task. Machine learning methods, namely Transformers, are leveraged to model agent-custome…
cs.CL2023
Effective Proxy for Human Labeling: Ensemble Disagreement Scores in Large Language Models for Industrial NLP
Wei Du, Laksh Advani, Yashmeet Gambhir +4
Large language models (LLMs) have demonstrated significant capability to generalize across a large number of NLP tasks. For industry applications, it is imperative to assess the pe…
cs.CL2022
Compressing Cross-Lingual Multi-Task Models at Qualtrics
Daniel Campos, Daniel Perry, Samir Joshi +4
Experience management is an emerging business area where organizations focus on understanding the feedback of customers and employees in order to improve their end-to-end experienc…