most citedThe use of new technologies to support Public Administration. Sentiment analysis and the case of the app IO

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cs.SI2023★ 1 cited

The use of new technologies to support Public Administration. Sentiment analysis and the case of the app IO

Vincenzo Miracula, Antonio Picone

App IO is an app developed for the Italian PA. It is definitely useful for citizens to interact with the PA and to get services that were not digitized yet. Nevertheless, it was no…