most citedWhat Makes An Apology More Effective? Exploring Anthropomorphism, Individual Differences, And Emotion In Human-Automation Trust Repair

3 citations · 3 across the 1 of their papers we have counts for

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1 paper

cs.HC2022★ 3 cited

What Makes An Apology More Effective? Exploring Anthropomorphism, Individual Differences, And Emotion In Human-Automation Trust Repair

Peggy Pei-Ying Lu, Makoto Konishi, Shin Sano +2

Recent advances in technology have allowed an automation system to recognize its errors and repair trust more actively than ever. While previous research has called for further stu…