37 citations · 60 across the 2 of their papers we have counts for
2 papers
cs.HC2022★ 23 cited
Thread With Caution: Proactively Helping Users Assess and Deescalate Tension in Their Online Discussions
Jonathan P. Chang, Charlotte Schluger, Cristian Danescu-Niculescu-Mizil
Incivility remains a major challenge for online discussion platforms, to such an extent that even conversations between well-intentioned users can often derail into uncivil behavio…
cs.CY2022★ 37 cited
Proactive Moderation of Online Discussions: Existing Practices and the Potential for Algorithmic Support
Charlotte Schluger, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil +1
To address the widespread problem of uncivil behavior, many online discussion platforms employ human moderators to take action against objectionable content, such as removing it or…