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cs.HC2026
Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots
Biswadeep Sen, Yi-Chieh Lee
When social chatbots make mistakes, and they do, how they recover determines whether users trust them again. Social chatbots are increasingly integrated into everyday life, yet the…
cs.HC2025
Empowering Social Service with AI: Insights from a Participatory Design Study with Practitioners
Yugin Tan, Kai Xin Soh, Renwen Zhang +4
In social service, administrative burdens and decision-making challenges often hinder practitioners from performing effective casework. Generative AI (GenAI) offers significant pot…