2 papers
econ.GN2023
Five guidelines to improve context-aware process selection: an Australian banking perspective
Nigel Adams, Adriano Augusto, Michael Davern +1
As the first phase in the Business Process Management (BPM) lifecycle, process identification addresses the problem of identifying which processes to prioritize for improvement. Pr…
econ.GN2022
Why Do Banks Find Business Process Compliance So Challenging? An Australian Case Study
Nigel Adams, Adriano Augusto, Michael Davern +1
Banks play an intrinsic role in any modern economy, recycling capital from savers to borrowers. They are heavily regulated and there have been a significant number of well publiciz…