most citedSemantics between customers and providers: The relation between product descriptions, reviews, and customer satisfaction in E-commerce

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cs.SI2022★ 1 cited

Semantics between customers and providers: The relation between product descriptions, reviews, and customer satisfaction in E-commerce

Carlos A. Rodriguez-Diaz, Sergio Jimenez, Daniel Bejarano +2

In social commerce, users dialogue with each other on the topics related to the providers' products. However, the language customers use may vary from the language vendors use on t…