152 citations · 187 across the 2 of their papers we have counts for
2 papers
cs.HC2022★ 152 cited
Designing for Responsible Trust in AI Systems: A Communication Perspective
Q. Vera Liao, S. Shyam Sundar
Current literature and public discourse on "trust in AI" are often focused on the principles underlying trustworthy AI, with insufficient attention paid to how people develop trust…
cs.HC2022★ 35 cited
Alexa as an Active Listener: How Backchanneling Can Elicit Self-Disclosure and Promote User Experience
Eugene Cho, Nasim Motalebi, S. Shyam Sundar +1
Active listening is a well-known skill applied in human communication to build intimacy and elicit self-disclosure to support a wide variety of cooperative tasks. When applied to c…