1 citations · 1 across the 2 of their papers we have counts for
2 papers
cs.CL2022
Entity-level Sentiment Analysis in Contact Center Telephone Conversations
Xue-Yong Fu, Cheng Chen, Md Tahmid Rahman Laskar +3
Entity-level sentiment analysis predicts the sentiment about entities mentioned in a given text. It is very useful in a business context to understand user emotions towards certain…
cs.CL2022★ 1 cited
Developing a Production System for Purpose of Call Detection in Business Phone Conversations
Elena Khasanova, Pooja Hiranandani, Shayna Gardiner +3
For agents at a contact centre receiving calls, the most important piece of information is the reason for a given call. An agent cannot provide support on a call if they do not kno…