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cs.CL2025
How Accurate Are LLMs at Multi-Question Answering on Conversational Transcripts?
Xiliang Zhu, Shi Zong, David Rossouw
Deploying Large Language Models (LLMs) for question answering (QA) over lengthy contexts is a significant challenge. In industrial settings, this process is often hindered by high…
cs.CL2022
Punctuation Restoration in Spanish Customer Support Transcripts using Transfer Learning
Xiliang Zhu, Shayna Gardiner, David Rossouw +2
Automatic Speech Recognition (ASR) systems typically produce unpunctuated transcripts that have poor readability. In addition, building a punctuation restoration system is challeng…