9 citations · 15 across the 3 of their papers we have counts for
4 papers · 1 filter
Building Emotional Support Chatbots in the Era of LLMs
Zhonghua Zheng, Lizi Liao, Yang Deng +1
The integration of emotional support into various conversational scenarios presents profound societal benefits, such as social interactions, mental health counseling, and customer…
A Survey on Proactive Dialogue Systems: Problems, Methods, and Prospects
Yang Deng, Wenqiang Lei, Wai Lam +1
Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direct…
Product Question Answering in E-Commerce: A Survey
Yang Deng, Wenxuan Zhang, Qian Yu +1
Product question answering (PQA), aiming to automatically provide instant responses to customer's questions in E-Commerce platforms, has drawn increasing attention in recent years.…
Towards Personalized Answer Generation in E-Commerce via Multi-Perspective Preference Modeling
Yang Deng, Yaliang Li, Wenxuan Zhang +2
Recently, Product Question Answering (PQA) on E-Commerce platforms has attracted increasing attention as it can act as an intelligent online shopping assistant and improve the cust…