2 papers
cs.CL2023
Dialog-to-Actions: Building Task-Oriented Dialogue System via Action-Level Generation
Yuncheng Hua, Xiangyu Xi, Zheng Jiang +4
End-to-end generation-based approaches have been investigated and applied in task-oriented dialogue systems. However, in industrial scenarios, existing methods face the bottlenecks…
cs.CL2022
Unified Knowledge Prompt Pre-training for Customer Service Dialogues
Keqing He, Jingang Wang, Chaobo Sun +1
Dialogue bots have been widely applied in customer service scenarios to provide timely and user-friendly experience. These bots must classify the appropriate domain of a dialogue,…