102 citations · 311 across the 20 of their papers we have counts for
21 papers
Reply, Delete, or Ignore? Examining How Content Creators Perceive and Select Comment Moderation Strategies
Yunhee Shim, Shagun Jhaver
Content creators on social media sites occupy highly visible positions on their channels. As a result, creators, especially those with large followings, experience disproportionate…
"I thought it was my mistake, but it's really the design'': A Critical Examination of the Accessibility of User-Enacted Moderation Tools on Facebook and X
Sudhamshu Hosamane, Alyvia Walters, Yao Lyu +1
As social media platforms increasingly promote the use of user-enacted moderation tools (e.g., reporting, blocking, content filters) to address online harms, it becomes crucially i…
The Pin of Shame: Examining Content Creators' Adoption of Pinning Inappropriate Comments as a Moderation Strategy
Yunhee Shim, Shagun Jhaver
Many social media platforms allow content creators to pin user comments in response to their content. Once pinned, a comment remains fixed at the top of the comments section, regar…
Examining Racial Stereotypes in YouTube Autocomplete Suggestions
Eunbin Ha, Haein Kong, Shagun Jhaver
Autocomplete is a popular search feature that predicts queries based on user input and guides users to a set of potentially relevant suggestions. In this study, we examine what You…
Incorporating Procedural Fairness in Flag Submissions on Social Media Platforms
Yunhee Shim, Shagun Jhaver
Flagging mechanisms on social media platforms allow users to report inappropriate posts/accounts for review by content moderators. These reports are pivotal to platforms' efforts t…
Understanding the Prevalence of Caste: A Critical Discourse Analysis of Caste-based Marginalization on X
Nayana Kirasur, Shagun Jhaver
Despite decades of anti-caste efforts, sociocultural practices that marginalize lower-caste groups in India remain prevalent and have even proliferated with the use of social media…
Personal Moderation Configurations on Facebook: Exploring the Role of FoMO, Social Media Addiction, Norms, and Platform Trust
Shagun Jhaver
Personal moderation tools on social media platforms let users control their news feeds by configuring acceptable toxicity thresholds for their feed content or muting inappropriate…
Deplatforming Norm-Violating Influencers on Social Media Reduces Overall Online Attention Toward Them
Manoel Horta Ribeiro, Shagun Jhaver, Jordi Cluet i Martinell +2
From politicians to podcast hosts, online platforms have systematically banned (``deplatformed'') influential users for breaking platform guidelines. Previous inquiries on the effe…
Online Knowledge Production in Polarized Political Memes: The Case of Critical Race Theory
Alyvia Walters, Tawfiq Ammari, Kiran Garimella +1
Visual culture has long been deployed by actors across the political spectrum as tools of political mobilization, and have recently incorporated new communication tools, such as me…
Bystanders of Online Moderation: Examining the Effects of Witnessing Post-Removal Explanations
Shagun Jhaver, Himanshu Rathi, Koustuv Saha
Prior research on transparency in content moderation has demonstrated the benefits of offering post-removal explanations to sanctioned users. In this paper, we examine whether the…
Cleaning Up the Streets: Understanding Motivations, Mental Models, and Concerns of Users Flagging Social Media Content
Alice Qian Zhang, Kaitlin Montague, Shagun Jhaver
Social media platforms offer flagging, a technical feature that empowers users to report inappropriate posts or bad actors to reduce online harm. The deceptively simple flagging in…
Understanding the Governance Challenges of Public Libraries Subscribing to Digital Content Distributors
Yunhee Shim, Shagun Jhaver
As popular demand for digital information increases, public libraries are increasingly turning to commercial digital content distribution services to save curation time and costs.…
Bans vs. Warning Labels: Examining Bystanders' Support for Community-wide Moderation Interventions
Shagun Jhaver
Social media platforms like Facebook and Reddit host thousands of user-governed online communities. These platforms sanction communities that frequently violate platform policies;…
Personalizing Content Moderation on Social Media: User Perspectives on Moderation Choices, Interface Design, and Labor
Shagun Jhaver, Alice Qian Zhang, Quanze Chen +3
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal mod…
Do Users Want Platform Moderation or Individual Control? Examining the Role of Third-Person Effects and Free Speech Support in Shaping Moderation Preferences
Shagun Jhaver, Amy Zhang
This study examines social media users' preferences for the use of platform-wide moderation in comparison to user-controlled, personalized moderation tools to regulate three catego…
Addressing interpersonal harm in online gaming communities: the opportunities and challenges for a restorative justice approach
Sijia Xiao, Shagun Jhaver, Niloufar Salehi
Most social media platforms implement content moderation to address interpersonal harms such as harassment. Content moderation relies on offender-centered, punitive approaches, e.g…
Designing Word Filter Tools for Creator-led Comment Moderation
Shagun Jhaver, Quan Ze Chen, Detlef Knauss +1
Online social platforms centered around content creators often allow comments on content, where creators moderate the comments they receive. As creators can face overwhelming numbe…
Decentralizing Platform Power: A Design Space of Multi-level Governance in Online Social Platforms
Shagun Jhaver, Seth Frey, Amy Zhang
Many have criticized the centralized and unaccountable governance of prominent online social platforms, leading to renewed interest in platform governance that incorporates multipl…
Do Platform Migrations Compromise Content Moderation? Evidence from r/The_Donald and r/Incels
Manoel Horta Ribeiro, Shagun Jhaver, Savvas Zannettou +4
When toxic online communities on mainstream platforms face moderation measures, such as bans, they may migrate to other platforms with laxer policies or set up their own dedicated…
Quarantined! Examining the Effects of a Community-Wide Moderation Intervention on Reddit
Eshwar Chandrasekharan, Shagun Jhaver, Amy Bruckman +1
Should social media platforms override a community's self-policing when it repeatedly break rules? What actions can they consider? In light of this debate, platforms have begun exp…
The View from the Other Side: The Border Between Controversial Speech and Harassment on Kotaku in Action
Shagun Jhaver, Larry Chan, Amy Bruckman
In this paper, we use mixed methods to study a controversial Internet site: The Kotaku in Action (KiA) subreddit. Members of KiA are part of GamerGate, a distributed social movemen…