3 citations · 7 across the 4 of their papers we have counts for
4 papers · 1 filter
The economic trade-offs of large language models: A case study
Kristen Howell, Gwen Christian, Pavel Fomitchov +7
Contacting customer service via chat is a common practice. Because employing customer service agents is expensive, many companies are turning to NLP that assists human agents by au…
Behind the Mask: Demographic bias in name detection for PII masking
Courtney Mansfield, Amandalynne Paullada, Kristen Howell
Many datasets contain personally identifiable information, or PII, which poses privacy risks to individuals. PII masking is commonly used to redact personal information such as nam…
Actionable Conversational Quality Indicators for Improving Task-Oriented Dialog Systems
Michael Higgins, Dominic Widdows, Chris Brew +9
Automatic dialog systems have become a mainstream part of online customer service. Many such systems are built, maintained, and improved by customer service specialists, rather tha…
Should Semantic Vector Composition be Explicit? Can it be Linear?
Dominic Widdows, Kristen Howell, Trevor Cohen
Vector representations have become a central element in semantic language modelling, leading to mathematical overlaps with many fields including quantum theory. Compositionality is…